← RepBot AI

Privacy Policy

Last updated September 28, 2026

Who we are

RepBot AI is run by Bartlett Labs. RepBot answers phone calls for local service businesses: it talks with the caller, takes down what they need and books an appointment on the business's calendar. Questions about this policy go to [email protected].

If you call a business that uses RepBot

We collect:

  • the phone number you call from, and any number you give during the call
  • your name and service address, if you give them
  • what you need help with, and the appointment time if one is booked
  • a recording and transcript of the call, made through Vapi, our voice provider

We store the call details, including the transcript and a short summary, in our database. We use them to pass your request to the business, book your appointment, send the business a text alert about the call, and check and improve how RepBot answers calls.

SMS messages

Bartlett Labs LLC sends these messages directly. When you call a phone line run by Bartlett Labs LLC and answered by RepBot, the assistant asks during the call if it may send an SMS to the number you gave. If you say yes, we may send you one SMS about that call. It either confirms your booked appointment time or says someone from the office will call you to confirm a time. Twilio delivers these messages. Reply STOP to opt out at any time. Full SMS terms are in our Terms of Service.

Who we share it with

The business you called gets your details and a summary of the call.

We also use service providers that handle your information for us, only to run RepBot:

  • Vapi processes the call audio and makes the recording and transcript.
  • Twilio sends and receives SMS, including your STOP and HELP replies.
  • The calendar and contact tools that hold the business's appointments get your booking details.
  • Our database and hosting providers store the call details.
  • A messaging service delivers the business owner's call alerts.

We don't sell your personal information. We don't sell or share your phone number or SMS opt-in data with third parties for their marketing.

If you visit this site

  • We count page views and clicks with Staats, a cookieless analytics tool.
  • If you ask for a demo call, we collect your name and phone number to place it, and only with your consent.
  • If you try the voice demo in your browser, your microphone audio goes through Vapi for that conversation.

If you're a RepBot customer

We keep your account and business details to run your line. Stripe handles card payments, so we never see or store your full card number.

Your choices

Email [email protected] to ask what we hold about you or to have it deleted. Reply STOP to any RepBot SMS to stop them.

Changes

When this policy changes, we'll update this page and the date at the top.